TelEm will soon begin the process of replacing its copper network to a fiber optic network that will carry communication services using light waves instead of electricity. This network is also known as Fiber-to-the-Home or FTTH. FTTH is the most advanced communication system available in the world today, and will be the technology relied upon worldwide to deliver communications in the future. Our current copper network will soon be unable to provide our customers the bandwidth needed for high speed internet service, live television, HD streaming video, advanced voice services, and many other services.

What are the benefits of TelEm fiber?

  • Fiber is the fastest, most versatile and stable high-speed internet connection
  • A connection you can trust
  • Higher stability and fewer interruptions
  • Increase of home value

Why do I need TelEm fiber?

The bandwidth provided to you today is probably good enough for your daily web page surfing, downloads of music or to stream videos, but the world is moving toward higher bandwidth applications. For example high-definition video, high-definition video is becoming the state-of-the-art and requires more bandwidth. There are many other services and applications we haven’t even dreamed of yet that are going to require much greater bandwidth than what is generally available today. With TelEm fiber you will be prepared for the future of communications technology.

What is fiber optic cable?

Fiber optic cable is a bundle of fiber optic threads made of pure glass each about the diameter of a human hair. Fiber optic cable uses light instead of electricity to carry a digital data signal. Therefore it is able to transmit information at virtually unlimited speed and higher bandwidth.

Will there be additional construction on my property?

Yes, the additional work on the property will include: installation of Fiber from the road to the side of the home, splicing of fiber, and cutover the existing services to TelEm fiber.

Do I have to be home when the service is being installed?

Yes, once we received your application form we will set up an appointment with you for the cabling and in house installation.

Will TelEm fiber increase my internet and telephone charges?

No. TelEm fiber will not increase telephone rates unless a customer chooses an upgraded service. Over the long term, the lower maintenance costs and increased capacity afforded by Fiber should provide TelEm customers with rate stability. Customers, who take advantage of our introductory offers on new TelEm fiber Bundles or products, may discover an opportunity to reduce their monthly communication costs.