TelEm Support Application
Help us solve your network problems faster using the TelEm Support Application. TelEm Support Application runs a variety of network tests and diagnostics and allows you to share them with the Helpdesk representative to solve your problem. With the information from the TelEm Support Application they can solve your complications quickly.

  1. Download the application
  2. Make sure you are connected to the modem
  3. Run the the test
  4. Call the Helpdesk via 611 or 548-Help (4357) and give them your “key code”. You can find the code on the top display

Our Helpdesk agents now have access to the diagnostics they need to resolve your issue quickly.

TelEm Selfcare Application
With the Telem Customer Selfcare Application you have an overview of all your mobile services in one app. Create an account and get insight on your mobile account information. View your balance, data balance and activate prepaid data packages directly throughout the app.

Create your account in 5 easy steps:

  1. Download the application
  2. Select ‘I am a new user’, enter your mobile number and a pin code of your choice
  3. Activate your account by selecting ‘I have a code’. Enter the code received by SMS and activate your account

TelCell Top-Up Online
Top-Up anytime, anywhere with the TelCell Top-Up application. Download the TelCell Top-up app TODAY for free in the Google Play Store or App Store.